Heritage Family Medicine

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Telemedicine

Telemedicine virtual doctor visits at Heritage Family Medicine Olympia WA

Virtual Primary Care & Mental Health Visits in Olympia, WA

Heritage Family Medicine offers secure, HIPAA-compliant telemedicine appointments for patients throughout Olympia, Lacey, Tumwater, and all of Washington State. With telehealth, you can meet with your primary care or mental health provider from the comfort of your home or workplace — no travel, no waiting room, and no disruption to your day.

Our telehealth platform uses two-way video technology to deliver the same quality care as an in-person visit. Washington State insurance law requires commercial insurers to reimburse telemedicine visits at the same rate as in-office visits, so your copay and coverage work exactly the same way — whether you come in or connect online.

How Telemedicine Works at Heritage Family Medicine

Scheduling a telemedicine visit is simple. Call or text our Olympia office at 360-704-2362 to request a telehealth appointment. We will send you a secure link before your appointment time — just click it on your phone, tablet, or computer and you will be connected directly with your provider.

Telehealth visits work best for the following types of care:

  • Follow-up appointments for chronic conditions such as diabetes, high blood pressure, depression, and ADHD
  • Medication management and prescription refill reviews
  • Mental health and psychiatric consultations
  • Minor illness evaluation — colds, flu, sinus infections, mild respiratory symptoms
  • Counseling and health education, including nutrition, smoking cessation, and family planning
  • Review of recent lab results or imaging reports
  • Weight loss check-ins and lifestyle coaching

Telehealth appointments are by appointment only and available Monday through Thursday, 8:00 AM to 5:00 PM. To schedule, call or text 360-704-2362 or submit a request through our website. Medicare and most commercial insurance plans cover telehealth at the same rate as in-person visits — your copay applies as normal.

  • Chronic condition follow-ups — diabetes, hypertension, depression, ADHD
  • Medication management and prescription refill reviews
  • Mental health and psychiatric consultations
  • Minor illness — colds, sinus infections, mild respiratory symptoms
  • Lab result or imaging report review
  • Weight management check-ins and lifestyle coaching

When an In-Person Visit Is Needed

  • New patient exams, school physicals, DOT/CDL physicals, and preventive screenings
  • Any condition requiring a physical exam — lump, mass, rash, wound, or joint evaluation
  • Acute symptoms requiring immediate testing — strep throat, influenza, UTI, potential fracture
  • Chest pain, abdominal pain, shortness of breath, or neurological symptoms
  • Starting any controlled substance for the first time (narcotics, stimulants, benzodiazepines)
  • Laceration repair, joint injections, and in-office procedures
  • Pediatric well-child visits, vaccinations, and developmental screenings
Heritage Family Medicine logo - Family Medicine and Mental Health Clinic in Olympia WA

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  • 4001 Harrison Ave NW, Ste 102, Olympia, WA 98502.
  • 8 Am to 5 Pm , Monday to Thursday
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360-704-2362

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Frequently Asked Questions

Telemedicine at Heritage Family Medicine in Olympia, WA

How do I schedule a telemedicine appointment?+
Scheduling is simple — call or text Heritage Family Medicine at 360-704-2362 or submit a request through our website. Let us know you would like a telehealth visit when you call. Before your appointment, we will send you a secure link. At your scheduled time, click the link on your phone, tablet, or computer and you will be connected directly to your provider within seconds. No app download is required.
Does insurance cover telemedicine visits in Washington State?+
Yes. Washington State law requires commercial insurance plans to cover telemedicine at the same reimbursement rate as in-person visits. This means your standard copay applies whether you come into our Olympia office or connect via telehealth. Medicare also covers telemedicine visits. We recommend calling your insurer to confirm your specific benefits, or our front desk can help you verify coverage before your appointment.
Can new patients use telemedicine at Heritage Family Medicine?+
Yes, new patients can use telemedicine for appropriate visit types. However, certain visits — such as your first comprehensive physical, a new condition requiring hands-on examination, or initial evaluation for a controlled substance — must be completed in person at our Olympia clinic. Our staff can advise you on whether your specific concern is appropriate for a telehealth first visit when you call to schedule.
What technology do I need for a telehealth visit?+
You need a smartphone, tablet, or computer with a camera and microphone, and a stable internet connection. No special app or software download is required — our platform works directly in your web browser. We use a HIPAA-compliant, encrypted video platform to protect your privacy. If you have difficulty connecting on the day of your appointment, call us at 360-704-2362 and we will assist you.
Can I get a prescription through a telemedicine visit?+
Yes. Our providers can prescribe and refill most medications via telehealth, including prescriptions for blood pressure, diabetes, thyroid conditions, depression, anxiety, and many other chronic conditions. Controlled substances such as narcotics, stimulants, and benzodiazepines generally cannot be initiated through telehealth for new patients — though established patients with existing prescriptions may be managed via telehealth on a case-by-case basis.
Is telemedicine available for mental health appointments?+
Yes. Heritage Family Medicine offers telehealth mental health and psychiatric appointments through our Healthy Minds Psychiatry service, led by Dr. Rajwant Kler, DNP, PMHNP-BC. Telehealth psychiatric visits are available for medication management, follow-up appointments, and initial evaluations for appropriate patients throughout Washington State. To schedule a mental health telehealth visit, call 360-704-2362 or visit our mental health services page.