While HFM strives very hard to create an experience from which complaints never arise, we realize that there are always better ways to do things. Thus, HFM values your complaints and your suggestions. Each one gives us an opportunity to do it better next time. The most helpful method to express a concern is by email - they go right to the Managing Physician. Of course you may use the mail, addressed to Managing Physician, Heritage Family Medicine, 4001 Harrison Ave. NW, Olympia, WA 98502-5084.