April 11th, 2022 Name: Jayne Burkhardt
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Good |
| How did the Medical Assistants do? | Good |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Richard Faiola, MD |
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Comments: Dr. Faiola has been my medical provider for many years. He was our family provider when he had his practiced in Lewis County, and delivered all three of our sons. Dr. Faiola and his lovely wife were amazing, they put on a Child Birth Class in their home for a few of the new mom's. He was such a great baby doctor!! He left that practice, so our family had to establish with another provider. Several years later we found him again and were so ecstatic to be patients with him again!
April 1st, 2022 Name: Jon Hinton
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Richard Faiola, MD |
Comments: Dr. Faiola and staff always do a great job.
April 1st, 2022 Name: Dale Richardson
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Richard Faiola, MD |
Comments: Heritage Family is the best particularly Dr Faiola. I appreciate the expediency of getting in and out. I respect and appreciate his opinion. I learn something each time I visit that I try to implement to improve myself.
March 31th, 2022 Name: DZ
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Could not be better |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Richard Faiola, MD |
Comments: For those who think health care has gotten too impersonal, you need to come to HFM. Excellent doctor and staff. I cannot imagine having another primary care physician. One has to mention, too, how knowledgeable Dr. Faiola is, clearly demonstrating his reading of current studies and journals. I always learn something new. Could not give a higher recommendation.
March 31th, 2022 Name: James
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: I am never disappointed when I see Percy he always goes far and beyond to help me the best he can. My family and I are very grateful for all that he has done.
March 30th, 2022 Name: Dennis Mckasson
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Could not be better |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Richard Faiola, MD |
Comments: The Doctors & staff including Dr Faiola , WHittney and Percey have been beyond helpful in my care.
March 29th, 2022 Name: Charles Powell
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Could not be better |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Richard Faiola, MD |
Comments: Always a delight with Dr. Faiola. He will set me straight when I need a little clarity but always with respect and class. The staff is always busy but has time to help as needed. I've been going here 10 years and can't imagine using a different group of professionals.
March 23th, 2022 Name: DG
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Richard Faiola, MD |
Comments: Staff and drs are always courteous and helpful. Waiting times are very minimal, much of the time there is no wait at all.
March 17th, 2022 Name: Susan Chickering
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Could not be better |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Debra Hall, MSN, ARNP |
Comments: High time I commented on this practice as my husband and I have been receiving care from them for 9 years. Debra was the one responsible for my latest medical issue and was just wonderful. I was in much pain at the beginning and, as it was her lunch hour, by coincidence she saw my husband in the hall. She came running out to the car to ask me some questions. This was extraordinary, and did arrange to schedule a Neurologist. Everyone there, however, is so caring, including Whitney and Tori, who I have dealt with. I appreciate their service and am grateful my community is enhanced because of all of them.
March 11th, 2022 Name: SO
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | OK |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: Lynchard is easily the best provider I have ever seen. After many surgeries, he has continually helped me improve my health and get me back into my healthy life style. He is patient and does not over look anything. He took the time to recognize all of my concerns and needs. He has provided me with resources and helped me further my health while respecting all of my choices. His medical assistance Jamie is phenomenal. These two will make sure you are well taken care of and make sure you are smiling. They are the best health care workers I have ever experienced. I wouldn’t be where I am without them.
March 9th, 2022 Name: Elizabeth Buker
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: I was so pleased that my daughter, who was sick, could be squeezed in with me at the same time for my scheduled appointment. We were both well taken care of by the front desk nurses and physicians.
February 9th, 2022 Name: John Piper
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: I feel more comfortable with everyone in your office than I have ever felt anywhere else. I get the sense of belonging almost at a family level. I love the Medical Assistant who was working on the morning of 2/7 (sorry, I'm really bad with names).
February 5th, 2022 Name: JM
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: Very professional and helpful.
January 29th, 2022 Name: TS
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Could not be better |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Richard Faiola, MD |
Comments: Dr. Faiola is what I would call a traditional doctor of the highest order. His exams are thorough, efficient, and unhurried. In the years I've been going to see him, he has revealed himself to be very bright and inquisitive. I believe that he is well versed in the latest treatment methods and is able to perform them well. My wife goes to a physician that allows just 11 minutes/visit and appears to be working for a large medical conglomerate. She is always amazed and envious when she accompanies me on a visit to Dr. Faiola. The quality of care is so much better.
January 27th, 2022 Name: Anonymous
| Over-all, how did we do, Today? | Could not be better |
| How did our front desk staff treat you? | Good |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: I regularly tell people about Heritage, and about Percy. He is literally the best provider that I have ever had in my life. He cares deeply about my health and well-being, and he is regularly partnering WITH me to find solutions to challenges that arise. I am SO GRATEFUL for the staff at Heritage. Thank you all!
January 26th, 2022 Name: Melissa Dircks
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: You guys are awesome.
January 22nd, 2022 Name: GH
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Great |
| How did the Medical Assistants do? | Great |
| How satisfied were you with your provider? | Great |
| My Medical Provider was | Richard Faiola, MD |
Comments: All staff were kind, engaging, professional, and cheerful. I felt like everyone was truly interested in my well-being and ensuring that I had a good experience during my visit. I appreciated Dr. Faiola providing me ideas on nutrition for my arthritis and cholesterol, explaining the results of my colonoscopy, and possible medications for alcohol usage Thank you!
January 20th, 2022 Name: BP
| Over-all, how did we do, Today? | Great |
| How did our front desk staff treat you? | Could not be better |
| How did the Medical Assistants do? | Could not be better |
| How satisfied were you with your provider? | Could not be better |
| My Medical Provider was | Percy Lynchard III, ARNP |
Comments: Percy is always very professional and does his best to ensure your needs get met. I’m also never left out in the waiting room for very long or in the room waiting on the provider which is hugely appropriated. I truly enjoy coming to this office to have my medical needs met.