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Our Office Routine

Heritage Family Medicine strives to maintain a quiet, dignified environment in which optimal health care can occur. We minimize name calling, unnecessary traffic, and conversations about your health care outside of the examination rooms in several ways. Understanding and working into the office routine will help you and other patients gain the most from those efforts.

1. On arrival please check in at the reception window. You will be given a clipboard and pen, and be asked to carefully complete the following documents:

The following forms may be conveniently downloaded and completed prior to your appointments. Adobe Acrobat Reader is required, a free download is available here.

Upon your first visit you will be given the following forms to fill out:

    a. HFM Registration Form, this form is completed before your first visit and reviewed for accuracy

    at your first visit each new calendar year.

    b. HFM Pre-Appointment Questionnaire, BE SURE to list or bring with you a list of all your current

    medications and supplements. This form is filled out prior to all appointments.

    c. Symptom Review Form, this form will ask you to mark off any symptoms you have experienced

    in the past six weeks. This form is completed before your first visit and about yearly thereafter.

    c. Personal, Family and Social History Form, this form will provide us with additional information

    that will allow us to have a full picture of any and all issues that may impact your health.

2. Return completed forms, clipboard and pen to the receptionist.

3. The receptionist will give you a numbered "Vibra-Disk".

4. When the nurse is ready for you, she will activate your "Vibra-Disk." (you cannot turn it off). Your name will not be called out into the reception area, thus preserving both privacy and dignity.

5. Simply walk through the door into the Patient Care Area, turning to your right, at the checkout window. Be seated at the nursing station. IF YOU NEED ASSISTANCE to move from the reception area to the Patient Care Area, be sure that is clear to the receptionist.

6. The nurse will review with you your HFM Encounter Form, obtain your "Vital Signs" (which may include temperature, blood pressure, weight, etc. depending on your concerns for this visit), and direct you to one of six, numbered, exam rooms. If undressing or gowning/draping are required (We try to avoid this. You can help by avoiding one piece outfits) she will give you further instructions.

7. There is a pull-out drawer beneath the Patient Apparel cabinet with toys for children. Please do not open other drawers or handle any exposed equipment (especially the computer!).

8. Stay off the exam table. It is an expensive tool for examinations not a seat or a toy for children, and unnecessary laundry adds cost to everyone.

9. You will be given individual instructions if lab or X-ray studies are required.

10. If prescriptions are required these will be printed in the exam room by the doctor and given to you. You are free to fill your prescriptions anywhere you wish. For your convenience – and frequently at substantial savings for you – Heritage Family Medicine expects to maintain a limited range of medications for purchase.

11. On completion of your visit please stop at the checkout window, prepared with cash, check, credit or debit card. Please arrange for any follow-up appointments, referrals, record requests, be sure a receipt is issued and that your Vibra-Disk has been returned.

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Our Office Routine

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